Privacy Policy

This Privacy Policy explains how Luma Pediatrics ("we," "us," "our") handles information submitted through our website at https://www.lumapediatrics.com. Protected health information ("PHI") is handled separately under our Notice of Privacy Practices (HIPAA), which governs how we use and disclose health information in the course of care.

1. Information we collect

We collect information you voluntarily submit via our general inquiry form (name, email, message). Our contact form does not request your child's name, date of birth, or any medical detail — please call the office or use our patient portal for anything clinical.

We also collect basic, non-personal log data automatically (IP address, browser type, referring URL, pages visited) to operate and improve the site.

2. How we use information

• To respond to inquiries you send through the website.
• To verify insurance eligibility prior to a first visit, if you provide that information.
• To improve the website's performance, content, and accessibility.
• To comply with applicable law.

3. How we share information

We do not sell your information. We share information only with service providers that help us operate the website and our practice (for example, our patient portal, email provider, hosting), and only as necessary to deliver those services. We may disclose information when required by law.

4. Cookies & analytics

Our website uses essential cookies for performance and may use privacy-respecting analytics to understand traffic. You can disable cookies in your browser; some features may not function as expected.

5. Children's privacy

Our website is directed to parents and guardians. We do not knowingly collect personal information from children under 13 through this website. Clinical care for minors is governed by HIPAA and our Notice of Privacy Practices.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect information submitted through the website. No system is fully secure; please do not send sensitive clinical information through the contact form — use the secure patient portal instead.

7. Your choices

You may request access to, correction of, or deletion of the information you've submitted through the website by emailing hello@lumapediatrics.com.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date above will reflect changes.

9. Contact

Questions about this policy? Email hello@lumapediatrics.com or write to Luma Pediatrics, 3801 North Central Expressway, McKinney, TX 75071.